Mandy is conducting a workshop on communication in teams.She points out that listening and hearing are not the same thing.What does Mandy mean?
A) Listening is passive reception of input. Hearing is active reception of input.
B) Hearing is passive reception of input. Listening is active reception of input and full engagement with the speaker.
C) Hearing is passive reception of input. Listening is a conversation with the speaker in which each person takes turns speaking.
D) Listening is passive reception of input. Hearing is a conversation with the speaker in which each person takes turns speaking.

Question

Quizplus · Accepted Answer

Mandy is pointing out that hearing is simply the physical act of sound waves reaching your ears, while listening involves actively processing and engaging with the information being spoken. Therefore, B is the correct choice as it correctly contrasts passive hearing with active listening.

Mandy Is Conducting a Workshop on Communication in Teams