Kurt considers himself a no-nonsense guy,especially when it comes to communication.He just wants the facts so he can move on to the next item of business.So he was surprised to hear a seminar leader say that focusing on the person and the emotions that underlie his or her message is critical to communication.What was the seminar leader referring to?

Question

Quizplus · Accepted Answer

The seminar leader was referring to the practice of listening empathetically, or paying attention not just to the facts being conveyed but also to the emotions and underlying meanings behind the person's message.

Kurt Considers Himself a No-Nonsense Guy,especially When It Comes to Communication.He