People who provide customer service often deal with upset,difficult people.When Dealing with difficult customers day in and day out,employees should do which of the following?
A) Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations.
B) Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them.
C) Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor.
D) Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.

Question

Quizplus · Accepted Answer

It is important to listen to the customer's complaints and empathize with their situation. Assure them that you are doing your best to help them and maintain a professional attitude. This can help diffuse a difficult situation and potentially lead to a positive outcome. Option A and D are not the right choices as they do not address the customer's concerns and needs. Option B is not a good approach as it could lead to the customer feeling frustrated and unheard.

People Who Provide Customer Service Often Deal with Upset,difficult People