Coffee Cups,a national coffee shop franchise,uses a plural form strategy.The franchisor wants to create functional rivalry between the two forms by monitoring company outlets closely.Which of the following would most likely enable Coffee Cups to achieve this goal?

Question

Quizplus · Accepted Answer

By using mystery shoppers who pose as customers, Coffee Cups can monitor both the singular and plural forms of their outlets and evaluate the performance of their employees in providing high-quality service. This allows them to identify any functional rivalry between the two forms and make necessary improvements.

Coffee Cups,a National Coffee Shop Franchise,uses a Plural Form Strategy