When one's attitudes and required job behavior conflict, __________ may develop.
A)affect
B)attitude consonance
C)behavioral tendency
D)cognitive dissonance

Question

Quizplus · Accepted Answer

Cognitive dissonance refers to the tension or discomfort experienced by an individual when their attitudes and required job behavior conflict with each other. It is a psychological term used to describe the mental stress or discomfort a person feels when they hold two or more contradictory beliefs, values, or attitudes. In this case, the conflict arises when an employee's personal beliefs or attitudes are inconsistent or incompatible with the actions or behavior required by their job.

When One's Attitudes and Required Job Behavior Conflict, __________ May