As a supervisor of claim adjusters for a property and casualty insurance company, you assign and reassign adjusters to handle routine and emergency situations.Your managerial skills have become severely tested because several adjusters, after short-term emergency assignments, are threatening to quit.What short-term approach to their stressful situation would be most appropriate?
A)Reduce task demands and make sure no adjuster works more than five days a week.
B)Place them on sick leave or provide immediate comp time.
C)Arrange for psychological counseling.
D)Rotate them back to their home location and place them on medical leave.

Question

Quizplus · Accepted Answer

This approach addresses the stress related to workload and provides a short-term solution by reducing the number of days worked per week. It shows that the supervisor is aware of the adjuster's stress and is willing to make adjustments to help alleviate it. Providing mental health support (Option C) and medical leave (Option D) may be necessary for long-term stress management, but reducing workload is a good first step to take. Sick leave or immediate comp time (Option B) may not be appropriate unless the adjusters are actually sick or have accrued comp time, respectively.

As a Supervisor of Claim Adjusters for a Property and Casualty