A customer who takes the social initiative in most cases and expresses feelings openly is displaying characteristics of which of the following styles?
A)dominant
B)reflective
C)supportive
D)directive
E)emotive

Question

Quizplus · Accepted Answer

The customer who takes social initiative and expresses feelings openly is displaying characteristics of the emotive style. Emotive customers are usually enthusiastic and animated in their communication and are more likely to express their feelings openly. They seek a personal connection and respond well to empathy and understanding.

A Customer Who Takes the Social Initiative in Most Cases