CRM software can most likely help a salesperson to do all of the following EXCEPT:
A)remember the names of the customer's family members
B)develop a partnering relationship with the customer
C)track which products a customer prefers to purchase
D)shift the customer from a reflective to emotive style
E)adapt to the customer's communication style

Question

Quizplus · Accepted Answer

CRM software is designed to help salespeople remember important details about their customers and track their preferences, communication styles, and purchase history. However, it cannot directly influence a customer's communication style or shift them from a reflective to emotive style.

CRM Software Can Most Likely Help a Salesperson to Do