What approach is most likely to encourage parents to talk about their feelings related to their child's illness?
A) Being sympathetic
B) Using direct questions
C) Using open-ended questions
D) Avoiding periods of silence

Question

Quizplus · Accepted Answer

Closed-ended questions should be avoided when attempting to elicit parents' feelings.Open-ended questions require the parent to respond with more than a brief answer.Sympathy is defined as having feelings or emotions in common with another person,rather than understanding those feelings (which is called empathy).Sympathy is not therapeutic in the helping relationship.Direct questions may only obtain limited information.In addition,the parent may consider them threatening.Silence can be an effective interviewing tool.It allows two or more people to share feelings and absorb one another's emotions in depth.Silence permits the interviewee to sort out thoughts and feelings and search for responses to questions.

What Approach Is Most Likely to Encourage Parents to Talk