The nurse comes into the room of a child who was just diagnosed with a chronic disability.The child's parents begin to yell at the nurse about a variety of concerns.What is the nurse's best response?

Question

Quizplus · Accepted Answer

Parental anger after the diagnosis of a child with a chronic disability is a common response.One of the most common targets for parental anger is members of the staff.The nurse should recognize the common response of anger to the diagnosis and allow the family to express their feelings and emotions."What is really wrong?" "Yelling at me will not change things," and "I will come back when you settle down" are all possible responses,but they are not addressing the parent's need to express their anger effectively.

The Nurse Comes into the Room of a Child Who