
The foundation for win-win negotiations is a relationship with the customer built on trust and rapport.
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Q3: In negotiations,the walk-away point that represents the
Q4: The _(BATN
A)is defined as"what alternative(s)will be acceptable
Q5: Which of the following best describes a
Q6: One of the most common buyer concerns
Q7: What area of the sales process are
Q9: Working to reach an agreement that is
Q10: When a customer says,"I would rather not
Q11: Determining your BATNA and ZOPA will help
Q12: A salesperson who goes into a negotiation
Q13: When a prospect has voiced an objection,it
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