Bradley Wholesale Foods purchased a new computer system for the personnel department. All of the equipment was delivered on time,installed properly,and the employees at Bradley were given effective systems training. The new equipment and the post-sale service surpassed the customer's expectations. The staff at Bradley Wholesale Foods has most likely experienced a:
A)moment of magic
B)moment of truth
C)moment of misery
D)remorseful moment
E)cross-selling moment

Question

Quizplus · Accepted Answer

A "moment of magic" occurs when a service or product not only meets but surpasses the customer's expectations, leading to a highly positive experience. This is what happened with Bradley Wholesale Foods, as the new computer system and the service provided exceeded what they anticipated.

Bradley Wholesale Foods Purchased a New Computer System for the Personnel