Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-After the first flight,Gail would most likely build a long-term relationship with the new client by:
A)e-mailing a new flight schedule
B)sending an online customer service survey
C)calling the client to ensure satisfaction with the flight
D)requesting referrals from the client to engage in upselling
E)checking with the billing department to make sure the client was invoiced

Question

Quizplus · Accepted Answer

Calling the client to ensure satisfaction with the flight is the best way to establish a long-term relationship with the new client. This will show a personal touch and demonstrate a willingness to address any concerns or issues the client may have. It also provides an opportunity to discuss any future needs or bookings the client may have. E-mailing a new flight schedule or sending an online customer service survey are appropriate for future flights, but for building a long-term relationship, a more personal approach is needed. Requesting referrals from the client to engage in upselling may be appropriate down the road, but not immediately after the first flight. Checking with the billing department to make sure the client was invoiced is important but does not establish a long-term relationship.

Gail Sayers Is a Sales Representative with Countrywide Transport, a Company