Web-based customer service applications should focus on cost-cutting,and not on customer service benefits.

Question

Quizplus · Accepted Answer

Web-based customer service applications should focus on both cost-cutting and customer service benefits. Cutting costs is important, but the main goal of customer service applications is to improve the overall customer experience and satisfaction. By doing so, it can lead to increased customer loyalty and retention, ultimately resulting in long-term cost savings.

Web-Based Customer Service Applications Should Focus on Cost-Cutting,and Not on Customer