The two objective performance dimensions of the service delivery system are assurance and empathy.
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Q15: The reliability quality dimension can refer to
Q16: A gap between a customer's expectations and
Q17: Assurance refers to the knowledge and courtesy
Q18: Low-cost defender businesses typically spend little on
Q19: The past few decades have been characterized
Q21: Which of the following is true of
Q22: During a _,the growth rate in a
Q23: Conditions of demand help determine the strategic
Q24: Harper Corporation,an electronics manufacturer,emphasizes that its products
Q25: Which of the following is a consequence
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