Peter Joplin Inc. ,a car repair help shop,has an expert mechanic who carefully inspects consumers' car brakes,car oil,battery,and ensures that the repairs meet customers' satisfaction.This implies that the store is applying the service quality dimension of _____ to attract customers.

Question

Quizplus · Accepted Answer

The service quality dimension of assurance refers to the ability of the service provider to convey trust and confidence to the customer through the expertise and reliability of the service. In this case, the expert mechanic who carefully inspects and repairs customers' cars meets this dimension by assuring customers that their cars are in good hands and will be repaired to their satisfaction.