Suppose you witnessed a customer at a local grocery store accidentally knock down a large display of cereal boxes,and then heard the customer say,"Where did all that wind come from?" Following Goffman,what kind of strategy would you have observed the customer using?
A) studied nonobservance
B) front and back stage behaviour
C) studied observance
D) face-saving behaviour

Question

Quizplus · Accepted Answer

The customer is using face-saving behaviour by denying responsibility for knocking down the display and blaming it on an external force (wind).

Suppose You Witnessed a Customer at a Local Grocery Store