Karen knows that the first contact between a salesperson and prospect is important.This is because:
A)once an impression has been made,it cannot be changed.
B)it is difficult to rebound from a poor first impression.
C)first impressions aren't really all that important.
D)over time,your customer's impressions of you will deteriorate.
E)customers usually have such low expectations of salespeople.

Question

Quizplus · Accepted Answer

Studies have shown that it is difficult to overcome a poor first impression. Therefore, Karen's understanding that the first contact between a salesperson and prospect is important is accurate.

Karen Knows That the First Contact Between a Salesperson and Prospect