Sally was sure she was going to close a deal with the ABC company president,Mr.Jones.She presented the facts fast and focused,and stuck to business.Mr.Jones wanted to have coffee and inquired how she enjoyed her position.She declined coffee and avoided his question.She did not make the sale because of what communication-style bias?

Question

Quizplus · Accepted Answer

Sally's approach was direct and to-the-point, indicating a Directive style. Mr. Jones's interest in personal interaction and coffee suggests a Supportive style, which values relationships and personal connections. Sally's failure to adapt to his style likely contributed to her not making the sale.

Sally Was Sure She Was Going to Close a Deal