In relationship selling,when you invest in developing a good understanding of the customer's needs and problems,it is called:
A)positioning.
B)perception analysis.
C)customer satisfaction.
D)win-win strategy.
E)value creation.

Question

Quizplus · Accepted Answer

In relationship selling, investing in developing a good understanding of the customer's needs and problems is called value creation. This involves creating value for the customer by identifying their needs and problems and offering solutions that meet those needs, which in turn builds a strong relationship and increases customer loyalty.

In Relationship Selling,when You Invest in Developing a Good Understanding