All of the following are techniques for developing active listening skills except:
A)paraphrase the customer's meaning with a confirmation question.
B)describe how the customer will benefit from the purchase.
C)exhibiting your listening attitude through your nonverbal messages.
D)take notes.
E)focus your full attention.

Question

Quizplus · Accepted Answer

Developing active listening skills involves techniques such as paraphrasing, exhibiting a listening attitude through nonverbal messages, taking notes, and focusing your full attention. Describing how the customer will benefit from the purchase is a technique for promoting the product or service, rather than actively listening to the customer.

All of the Following Are Techniques for Developing Active Listening