Jocelyn Is Selling Kitchen Ranges with Lift Tops,which Provide Easier

Jocelyn is selling kitchen ranges with lift tops,which provide easier cleaning.The Mugsy brand comes with a two year warranty.Melanie,her customer,insists that the range has a five year warranty.Jocelyn decides to show her a warranty card.Jocelyn has used:

A) one-upmanship method.
B) indirect denial method.
C) question method.
D) direct denial method.
E) demonstration method.