XYZ Movers,a professional relocation company,has 3-person teams for their moving services.The company asks customers to complete a satisfaction survey regarding their recent move.For an employee's performance appraisal,customer satisfaction surveys are also considered in addition to his/her supervisor and team member ratings.Which of the following best describes this situation?

Question

Quizplus · Accepted Answer

The situation described is that of a 360-degree performance appraisal system, where feedback is collected from multiple sources, including the employee's supervisor, team members, and customers. This allows for a more comprehensive and well-rounded assessment of the employee's performance. The other options, such as paired comparisons or the first-impression effect, do not accurately describe the situation presented. The positive halo effect may be present if customers consistently rate the team highly, but it is not the primary factor being discussed.

XYZ Movers,a Professional Relocation Company,has 3-Person Teams for Their Moving