Bank and credit union managers would be wise to use which decision tool to accommodate walk-in "depositors" on payday?

Question

Quizplus · Accepted Answer

Queuing models would be the best decision tool in this scenario as it helps in analyzing and optimizing waiting lines. By using queuing models, bank and credit union managers can estimate the average waiting time of depositors and take steps to reduce it, such as opening more teller windows or introducing self-service kiosks. This would improve customer satisfaction and prevent long waiting lines, which can lead to frustrated customers leaving without making a deposit. Simulation, game theory, and Delphi technique are less relevant in this scenario.

Bank and Credit Union Managers Would Be Wise to Use