Which are appropriate responses by the nurse when providing care for a client who is experiencing a situational crisis? Select all that apply.

Question

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A) Stating that the nurse is sorry for what the client has experienced reflects empathy. Saying that things will get better and the client will feel better provides hope. Assessing the client's current emotional state and coping mechanisms that have been effective in the past requires open-ended questions and attentive listening. Stating that the nurse knows how the client feels hinders this communication and takes the focus off the client. Telling the client to stay busy does not empower the client to identify and adopt coping strategies. Telling the client it could have been worse minimizes the client's unique experience.
B) Stating that the nurse is sorry for what the client has experienced reflects empathy. Saying that things will get better and the client will feel better provides hope. Assessing the client's current emotional state and coping mechanisms that have been effective in the past requires open-ended questions and attentive listening. Stating that the nurse knows how the client feels hinders this communication and takes the focus off the client. Telling the client to stay busy does not empower the client to identify and adopt coping strategies. Telling the client it could have been worse minimizes the client's unique experience.
C) Stating that the nurse is sorry for what the client has experienced reflects empathy. Saying that things will get better and the client will feel better provides hope. Assessing the client's current emotional state and coping mechanisms that have been effective in the past requires open-ended questions and attentive listening. Stating that the nurse knows how the client feels hinders this communication and takes the focus off the client. Telling the client to stay busy does not empower the client to identify and adopt coping strategies. Telling the client it could have been worse minimizes the client's unique experience.
D) Stating that the nurse is sorry for what the client has experienced reflects empathy. Saying that things will get better and the client will feel better provides hope. Assessing the client's current emotional state and coping mechanisms that have been effective in the past requires open-ended questions and attentive listening. Stating that the nurse knows how the client feels hinders this communication and takes the focus off the client. Telling the client to stay busy does not empower the client to identify and adopt coping strategies. Telling the client it could have been worse minimizes the client's unique experience.
E) Stating that the nurse is sorry for what the client has experienced reflects empathy. Saying that things will get better and the client will feel better provides hope. Assessing the client's current emotional state and coping mechanisms that have been effective in the past requires open-ended questions and attentive listening. Stating that the nurse knows how the client feels hinders this communication and takes the focus off the client. Telling the client to stay busy does not empower the client to identify and adopt coping strategies. Telling the client it could have been worse minimizes the client's unique experience.

Which Are Appropriate Responses by the Nurse When Providing Care