The nurses in the emergency department (ED)and the staff nurses on the neurological unit are experiencing conflict.The ED nurses are not pleased with the amount of time is takes for the neurological unit's admitting nurse to receive face-to-face hand-off communication for clients who are being admitted to that unit.Which type of conflict is being experienced by these nurses?

Question

Quizplus · Accepted Answer

A) Because the inter-unit conflict described is occurring between two teams of nurses, this scenario is describing intergroup conflict. It is likely driven by each team's wish to provide quality care for their patients in a context of limited resources or lack of role clarity. Intrapersonal conflict describes stress or tension within the individual that results from real or perceived pressure associated with incompatible expectations. Interpersonal conflict is characterized by conflict between individuals (rather than service areas as in this situation). Interorganizational conflict typically involves competition between two organizations existing in one market. Without a further description of how the conflict is being manifested and managed by the two teams, the conflict can't be identified as covert (or overt) at this time.
B) Because the inter-unit conflict described is occurring between two teams of nurses, this scenario is describing intergroup conflict. It is likely driven by each team's wish to provide quality care for their patients in a context of limited resources or lack of role clarity. Intrapersonal conflict describes stress or tension within the individual that results from real or perceived pressure associated with incompatible expectations. Interpersonal conflict is characterized by conflict between individuals (rather than service areas as in this situation). Interorganizational conflict typically involves competition between two organizations existing in one market. Without a further description of how the conflict is being manifested and managed by the two teams, the conflict can't be identified as covert (or overt) at this time.
C) Because the inter-unit conflict described is occurring between two teams of nurses, this scenario is describing intergroup conflict. It is likely driven by each team's wish to provide quality care for their patients in a context of limited resources or lack of role clarity. Intrapersonal conflict describes stress or tension within the individual that results from real or perceived pressure associated with incompatible expectations. Interpersonal conflict is characterized by conflict between individuals (rather than service areas as in this situation). Interorganizational conflict typically involves competition between two organizations existing in one market. Without a further description of how the conflict is being manifested and managed by the two teams, the conflict can't be identified as covert (or overt) at this time.
D) Because the inter-unit conflict described is occurring between two teams of nurses, this scenario is describing intergroup conflict. It is likely driven by each team's wish to provide quality care for their patients in a context of limited resources or lack of role clarity. Intrapersonal conflict describes stress or tension within the individual that results from real or perceived pressure associated with incompatible expectations. Interpersonal conflict is characterized by conflict between individuals (rather than service areas as in this situation). Interorganizational conflict typically involves competition between two organizations existing in one market. Without a further description of how the conflict is being manifested and managed by the two teams, the conflict can't be identified as covert (or overt) at this time.
E) Because the inter-unit conflict described is occurring between two teams of nurses, this scenario is describing intergroup conflict. It is likely driven by each team's wish to provide quality care for their patients in a context of limited resources or lack of role clarity. Intrapersonal conflict describes stress or tension within the individual that results from real or perceived pressure associated with incompatible expectations. Interpersonal conflict is characterized by conflict between individuals (rather than service areas as in this situation). Interorganizational conflict typically involves competition between two organizations existing in one market. Without a further description of how the conflict is being manifested and managed by the two teams, the conflict can't be identified as covert (or overt) at this time.

The Nurses in the Emergency Department (ED)and the Staff Nurses