Average customer ratings of employee customer service performance is called __________.

Question

Quizplus · Accepted Answer

Customer service ratings are the average ratings given by customers to rate employee customer service performance. The other options are unrelated to this concept - absence rate measures how many employees are absent from work, cost per hire measures the cost of hiring a new employee, and cost for absent customers is not a commonly used metric in customer service.

Average Customer Ratings of Employee Customer Service Performance Is Called