__________ is an influence tactic of enhancing one's formal authority to make a request by referring to precedents,rules,contracts,or other official documents.
A) Avoiding
B) Legitimating tactics
C) Personal appeal
D) Assertiveness

Question

Quizplus · Accepted Answer

Legitimating tactics involve referring to official sources such as rules or contracts to establish the legitimacy of a request. This is different from assertiveness, which involves using personal confidence and direct communication to make a request, or personal appeal, which involves appealing to the emotions or interests of the target person. Avoiding is not an influence tactic, but rather a conflict management style.

__________ Is an Influence Tactic of Enhancing One's Formal Authority