Diversity has the potential to enhance organizational performance,particularly for firms serving a _____ customer base.

Question

Quizplus · Accepted Answer

A diverse customer base would likely have a variety of needs and perspectives, which can be better understood and addressed by a diverse organization. Homogenous organizations may struggle to effectively serve a diverse customer base. Size of the customer base is not necessarily relevant to the potential benefits of diversity.

Diversity Has the Potential to Enhance Organizational Performance,particularly for Firms