Southwest Airline's manager of creative development says that because a customer-friendly attitude is "excruciatingly hard to instill in people," Southwest hires what kind of people?
A) none of these
B) people who are willing to go to school in order develop a customer-friendly attitude
C) people who already have a customer-friendly attitude
D) people who want to develop a customer-friendly attitude

Question

Quizplus · Accepted Answer

The manager of creative development at Southwest Airlines states that instilling a customer-friendly attitude in people is "excruciatingly hard." Therefore, Southwest Airlines hires individuals who already possess a customer-friendly attitude.

Southwest Airline's Manager of Creative Development Says That Because a Customer-Friendly