When a secretary's job responsibilities of receiving visitors and answering phones expand to include typing letters and sorting mail,____________ has occurred.
A) job enrichment
B) job enlargement
C) job rotation
D) job promotion

Question

Quizplus · Accepted Answer

Job enlargement refers to expanding the scope of job responsibilities by adding tasks at the same level of skill and responsibility. In this case, the secretary's job responsibilities have expanded to include typing letters and sorting mail, which are at a similar level of skill as receiving visitors and answering phones. Job enrichment, on the other hand, refers to adding more meaningful and challenging tasks to a job, while job rotation involves moving an employee to different positions to gain exposure to different functions or departments. Job promotion refers to an employee being elevated to a higher position with greater responsibilities and higher pay.

When a Secretary's Job Responsibilities of Receiving Visitors and Answering