Joelle Williams is a personal coach who works primarily with sales representatives at the Colotel Corporation,a company that manufactures and sells copiers and peripherals.Joelle works on manners,nonverbal cues,and personal goal setting with the Colotel sales reps.The company prides itself on hiring locally for each office and using regional ties as well as cultured manners to advance relationships with customers.
-One of Joelle's big challenges is working with Colotel sales reps to smooth out their speech mannerisms and accents.She works with the reps to achieve:
A)a smoothed-out accent,but no changes to speech mannerisms,which she considers charming
B)no accent or speech mannerisms whatsoever,which is equivalent to a Midwestern or broadcasting accent,so they can sell to anyone
C)an accent and mannerisms that sound educated and intelligent,but still local to maintain familiarity with prospects
D)a British accent,as this rates highest on the list of accents prospects consider "cultured"
E)a strong local accent of where they are located,even if they are not from that area,to bond with local buyers

Question

Quizplus · Accepted Answer

Joelle's goal is to help the sales reps maintain their local ties while projecting intelligence and education. Option C achieves this balance, as the reps can maintain their accents and mannerisms while also sounding professional and knowledgeable. This can help build rapport with local customers and increase their chances of closing a sale. Options A, B, D, and E all involve changes that may make the reps come across as less authentic or less connected to the local culture, which could harm their sales prospects.

Joelle Williams Is a Personal Coach Who Works Primarily with Sales