A salesperson uses which of the following to discover needs,confirm the selection,and resolve complaints?
A)questioning skills
B)presenting benefits
C)demonstrating skills
D)negotiating skills
E)closing skills

Question

Quizplus · Accepted Answer

Questioning skills are used to discover the customer's needs and concerns. They also help the salesperson to confirm the customer's selection and resolve any complaints they may have. Presenting benefits, demonstrating skills, negotiating skills, and closing skills are all important, but they are not as effective without first understanding the customer's needs through questioning.

A Salesperson Uses Which of the Following to Discover Needs,confirm