According to sales trainer Tony Alessandra,there are three possible service outcomes. Which one should salespeople strive for?
A)the moment of happiness
B)the moment of truth
C)the moment of misery
D)the moment of magic
E)the moment of expectation

Question

Quizplus · Accepted Answer

Salespeople should strive for the moment of magic, which is when the customer's needs are exceeded and they are delighted with the service provided. This leads to customer loyalty and positive word-of-mouth advertising. The other options, such as the moment of misery or expectation, are negative outcomes that can harm the customer's perception of the company and lead to lost business.

According to Sales Trainer Tony Alessandra,there Are Three Possible Service