Ivy watches a customer with at least 50 items line up at her express checkout line.Ivy shakes her head in disbelief and decides the customer must be "clueless" to miss the sign that indicates this is an express line.Ivy's attribution for the cause of the customer's behavior is consistent with:

Question

Quizplus · Accepted Answer

Ivy's attribution that the customer is "clueless" suggests that she is making a dispositional attribution, or attributing the behavior to the customer's internal characteristics or personality, rather than considering external factors that may have contributed to the behavior, such as a language barrier or confusion about the checkout process. This is consistent with the fundamental attribution error, which involves overemphasizing dispositional explanations for others' behavior while underemphasizing situational factors.

Ivy Watches a Customer with at Least 50 Items Line