A person uses emotional labour in the workplace when they express
A)their felt emotions.
B)agreeableness.
C)organizationally desired emotions.
D)narcissism.
E)emotional fluidity.

Question

Quizplus · Accepted Answer

Emotional labour refers to the process of regulating one's emotions in order to meet the expectations of one's job. The organizationally desired emotions refer to the specific emotions that the workplace expects an employee to express in order to fulfill their job role. Therefore, choice C is the best option as it aligns with the definition of emotional labour.

A Person Uses Emotional Labour in the Workplace When They