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Norman Seers, Vice President of Human Resources for Doors Unlimited

Question 59

Multiple Choice

Norman Seers, vice president of human resources for Doors Unlimited, is attempting to resolve the problems in the North Shore plant. He realizes the conflict is highly dysfunctional and is beginning to negatively impact customer service. Norman also believes that some level of conflict is good in that it


A) allows employees to openly question and disagree with each other's ideas.
B) discourages expression of personal beliefs and opinions.
C) keeps employees quiet, removed and distant.
D) disrupts the relationships in the office so they don't waste time talking on the job.
E) causes people to disengage and leave the firm.

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