From your reading of the case study discussing airline baggage handling,which of the following business objectives is central to driving the improvement of baggage-handling information systems?

Question

Quizplus · Accepted Answer

The improvement of baggage-handling information systems is primarily aimed at achieving operational excellence, i.e., improving efficiency, reducing errors, and enhancing customer satisfaction. This objective is critical to airlines' success and profitability as baggage handling is a vital aspect of their operations, and errors in this area can lead to significant costs and reputational damage. Achieving operational excellence can also help airlines gain a competitive advantage by providing superior customer service and reducing operational costs. While survival, new products and services, and competitive advantage are all important business objectives, they are not as central to driving the improvement of baggage-handling information systems as operational excellence.

From Your Reading of the Case Study Discussing Airline Baggage