Which of the following is NOT a major element of a service guarantee?
A)Must be unconditional
B)Must be easy to communicate and for the customer to understand
C)Must include preventive measures for "fail-safing"
D)Must be meaningful to the customer

Question

Quizplus · Accepted Answer

Preventive measures for "fail-safing" are a major element of a service guarantee. The other options are all major elements: the guarantee must be unconditional, easy to communicate and understand, and meaningful to the customer.

Which of the Following Is NOT a Major Element of a Service