Which of the following characteristics makes it EASIER to measure the quality of a service,relative to that of a product or facilitating good?
A)Service portions are abstract,rather than concrete
B)Service portions are transient,rather than permanent
C)Service portions are psychological,rather than physical
D)None of the above characteristics make it easier to measure service quality

Question

Quizplus · Accepted Answer

Service quality is generally harder to measure than product quality due to its intangible, transient, and psychological nature.

Which of the Following Characteristics Makes It EASIER to Measure