Helene, a senior manager of an accounting firm, replaces a few of the company's existing processes and policies. Instead of the flexible nine-hour work plan, she makes it mandatory for all employees to work from 9 a.m. to 6 p.m. In this scenario, Helene is most likely using _____.

Question

Quizplus · Accepted Answer

Behavioral substitution involves replacing existing behaviors with new ones, which is what Helene is doing by changing the work schedule policy.

Helene, a Senior Manager of an Accounting Firm, Replaces a Few