Claire is a manager at an information technology (IT) firm. She notices a consistent drop in the productivity of her employees. She is not able to find the reason behind this drop. In the context of rational decision making, which of the following steps should Claire take first?
A) Computing the optimal decision
B) Defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria

Question

Quizplus · Accepted Answer

The first step in rational decision making is to define the problem, which Claire has already identified as a drop in productivity. Only after defining the problem can Claire move on to generating alternative courses of action, identifying decision criteria, and computing the optimal decision.

Claire Is a Manager at an Information Technology (IT) Firm