Russeng, a travel agency, had a huge setback in its business as customers started to book travel tickets online and make their own itineraries using the information available on the Internet. It failed to take the necessary corrective measures to address this issue, and this led to an overall decrease in the company's performance. This scenario best illustrates _____.

Question

Quizplus · Accepted Answer

The scenario described, with customers moving to online booking and independent itinerary planning, leading to the company's performance decreasing, is a clear example of organizational decline.

Russeng, a Travel Agency, Had a Huge Setback in Its