Hippotian Inc. renders job consultancy services for a range of applicants. The employees of the company are departmentalized based on the type of applicants they deal with. These departments include disabled applicants, fresher applicants, managerial applicants, internship applicants, and senior citizen applicants. In this scenario, Hippotian Inc. most likely follows _____.
A) functional departmentalization
B) product departmentalization
C) customer departmentalization
D) geographic departmentalization

Question

Quizplus · Accepted Answer

Hippotian Inc. has departmentalized its employees based on the type of applicants they deal with, indicating that it follows customer departmentalization. This type of departmentalization groups employees by the type of customer they serve, allowing for a more specialized approach to serving the needs of those customers. Functional departmentalization groups employees by function, product departmentalization groups employees by product, and geographic departmentalization groups employees by geography. None of these types of departmentalization would fit Hippotian Inc.'s situation as well as customer departmentalization.