To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.
A) decision-making skills
B) managing skills
C) problem-solving skills
D) interpersonal skills

Question

Quizplus · Accepted Answer

Interpersonal skills refer to the ability to communicate effectively and build relationships with others. These skills include speaking and listening skills, which are crucial for a retail company like Yankin to provide excellent customer service. Therefore, providing training on interpersonal skills can help enhance the communication skills of Yankin employees.

To Effectively Cater to the Needs of Its Customers, Yankin