Joanna is the manager of a luxury hotel. All her team members are required to follow a code of conduct. If they do so consistently, they are awarded an appreciation certificate. However, if they fail to do so, Joanna imposes a fine on them, which is later deducted from their salary. In this scenario, Joanna is using _____.

Question

Quizplus · Accepted Answer

Joanna is using bureaucratic control, which involves managing employee behavior through a system of rules, policies, and procedures, including rewards and penalties.

Joanna Is the Manager of a Luxury Hotel