Lydia owns a fashion store for women, and her main focus is on providing quality customer service. The staff is trained to treat customers with utmost care and provide them with reliable fashion advice. Lydia carefully chooses her staff and appoints people who are attentive, friendly, and have a good fashion sense. In this case, Lydia is using _____.

Question

Quizplus · Accepted Answer

Lydia is using normative control, which involves shaping the norms and values of employees to align with the organization's goals, such as providing excellent customer service and fashion advice.

Lydia Owns a Fashion Store for Women, and Her Main