Lia runs a day care center. She is very particular about the kind of attention her staff lends to the children who come to the day care center. She hires employees who love children and are capable of taking care of them with utmost patience. Her employees are attentive, proactive, and sensitive to the needs of the children. This scenario illustrates that Lia uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control

Question

Quizplus · Accepted Answer

Lia uses normative control, which focuses on shaping employees' behavior by creating a shared sense of values, beliefs, and norms. Lia looks for employees who love children and are patient with them, indicating that she values a certain type of behavior and personality in her employees. By hiring employees who share her values and beliefs, Lia shapes their behavior through normative control.

Lia Runs a Day Care Center