Atrade Foods Inc. is a chain of supermarkets. Eighty percent of its employees' salary is based on earnings, and the remaining 20 percent is based on customer satisfaction ratings and service quality. In this case, Atrade Foods Inc. displays its commitment toward _____.

Question

Quizplus · Accepted Answer

Atrade Foods Inc. displays its commitment toward total quality management by basing 20% of their employees' salary on customer satisfaction ratings and service quality. Total quality management emphasizes the importance of meeting customer expectations and continuously improving the quality of products and services.