According to the service-profit chain, success begins with:
A) autocratic management.
B) a high degree of centralization in service operations.
C) how well management treats employees.
D) the availability of enterprising ideas.

Question

Quizplus · Accepted Answer

According to the service-profit chain, success begins with how well management treats employees as this can lead to higher employee satisfaction, which in turn can result in better customer satisfaction and loyalty, ultimately leading to higher profits. Autocratic management and high degree of centralization can have a negative impact on employee morale and creativity, while the availability of enterprising ideas is dependent on the quality of the workforce and the management's ability to foster a culture of innovation.

According to the Service-Profit Chain, Success Begins With